General conditions of sale

Registration for Kanaga Africa Tours tours implies implicit acceptance of the following terms and conditions:

1. Bookings:
   

    

    

   • The reservation request by the customer must be made by e-mail at least 15 days before the departure date of the tour in question;
   • Upon receipt of the booking request, Kanaga Africa Tours reserves 7 days to confirm or not the availability of the services indicated in the itineraries (Italian tour leader, hotels, vehicles, …) and to communicate any changes in the services and quotation to the Client;
   • Kanaga Africa Tours reserves the right, within the timeframe stated above, to adjust its quotations due to changes in exchange rates, diesel and service providers;
   • Confirmation or modification of services will be in writing (email) and will be accompanied by a pro forma invoice and registration form;
   • Once the confirmation or change of services has been received by Kanaga Africa Tours, in order to finalise the booking, the Customer must, within a maximum of 7 days of receipt, send a completed and signed registration form, a copy of the passport, a copy of any insurance, and a copy of the bank transfer receipt in accordance with “Payments”;
   • Upon receipt of the required documentation and crediting of the amount to the bank account, Kanaga Africa Tours will promptly notify the Customer of the receipt and the booking of the services will be made;
   • Following booking, should one or more services be changed for reasons beyond Kanaga Africa Tours’ control, the agency reserves the right to replace such services with others of the same level at no additional cost or refund to the Client, notifying the Client in a timely manner.

2. Payments
   

    

    

   • The Customer is obliged to make a bank transfer of 50% of the total amount of the services stated on the invoice, according to the timetable stated in “Reservations”, to the following bank account:

Holder : Kanaga Adventure Tours SARL Address: Hamdallaye ACI 2000 R266 P2088, Bamako MALI

Bank : Ecobank Mali Address: Place de la Nation, Bamako MALI

Iban: ML090 01001 150023959001 43 Swift : ECOCMLBA Mode : OUR (Charges to be paid by the payer)

• The balance must be paid, in the same manner, no later than 30 days before the departure of the tour in question;
• In case of undated bookings (less than 30 days prior to departure), the Customer shall pay Kanaga Africa Tours the total amount on the invoice in one lump sum, at least 15 days prior to departure by bank transfer or money transfer;
• In case of last minute bookings (less than 15 days prior to departure), the Customer shall pay Kanaga Africa Tours the total amount on the invoice in one lump sum, at least 7 days prior to departure via instant money transfer (Western Union, Money Gram, Wari);
• Payment, even partial, in cash on arrival is not envisaged under any circumstances;
• Bank transfers, as well as money transfers, must be made by the customer specifying the OUR option (charges to be borne entirely by the ordering party);
• In case of receiving less than the amount due on the invoice, due to the non-selection of the OUR option (costs entirely borne by the ordering party) at the time of the transfer, the Customer is obliged to pay the amount due to Kanaga Africa Tours by bank transfer at least 30 days prior to departure;
• Once payment has been made, either of the deposit or of the balance, the Customer is obliged to promptly send a copy of the transaction receipt to Kanaga Africa Tours;
• Failure to comply with the aforementioned payment terms results in the cancellation of the reservation by Kanaga Africa Tours, without any reimbursement of the amount already paid by the Customer;

3. Insurance
   

    

    

   • As cancellation/health/covid/baggage insurance is not included in the Kanaga Africa Tours packages, the customer is required to independently take out an insurance policy that covers him/her for all the risks mentioned and to forward a copy to Kanaga Africa Tours at the time of booking or at the latest 15 days prior to the scheduled departure;
   • If the Customer does not wish to take out an insurance policy, he/she will automatically release Kanaga Africa Tours from any liability inherent in the aforementioned risks;
   • If the Customer needs to go to a medical facility during the trip, Kanaga Africa Tours can provide assistance to the customer, who will be required to pay for the extra services offered (vehicle rental, staff assistance, …) in cash on the spot (only Euros or West African CFA Francs are accepted) to the person in charge of the trip (tour leader or guide). On return, an invoice will be sent to the customer in case he has taken out insurance;
   • If the customer needs to have one or more pieces of luggage delivered late to the airport during the trip, Kanaga Africa Tours can provide assistance to the customer, who will be required to pay for the extra services offered (vehicle rental, staff assistance, …) in cash on the spot (only Euros or West African CFA Francs are accepted) to the person in charge of the trip (tour leader or guide). On return, an invoice will be sent to the customer in case he has taken out insurance;
   • If the Customer, due to delays or flight cancellations, does not arrive at the destination airport at the agreed time or on the agreed day, Kanaga Africa Tours can provide assistance to the client in order to rejoin the group or the planned programme, and the client will be obliged to pay for the extra services offered (vehicle hire, personal assistance, …) in cash on the spot (only Euros or West African CFA Francs are accepted) to the person responsible for the trip (tour leader or guide). On return, an invoice will be sent to the customer in case he has taken out insurance.

4. Cancellations
   

    

    

   • In case of cancellation of the trip by the Customer for any reason whatsoever, Kanaga Africa Tours does not provide any form of refund of any amount already paid by the Customer;
   • In case of cancellation by Kanaga Africa Tours, caused exclusively by the impossibility of carrying out the tour (security, natural disasters, closure of the country of destination due to COVID, imposition of indiscriminate compulsory quarantine in the country of destination, …), the agency guarantees exclusively the reimbursement of the amount already paid to it excluding any registration fee, expenses already incurred for the booking of services on site (upon presentation of the payment receipts) and the costs of the bank transfer for the reimbursement. As an alternative to the reimbursement, Kanaga Africa Tours may propose to the Customer an alternative tour to another destination or issue a travel voucher for the total amount already paid to be used within 1 year from the date of issue of the voucher on all confirmed group tours or tailor-made individual tours offered by Kanaga Africa Tours;
   • Whereas Kanaga Africa Tours does not in any way wish to jeopardise the safety of its clients, staff or vehicles; does not in any way intend to violate the legislation of the country in which it operates by fully complying with its decrees and prohibitions; has accurate and up-to-date information on the ground and on the evolution of the situation; the agency is not obliged to cancel a tour if ministerial sites (such as www. viaggiaresicuri.it or www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs) advise their nationals against travelling to the country in question, or if it or part of it is placed in the ‘red zone’;
   • The no show of the client at the agreed meeting place (airport, hotel, …) at the start of the tour for any reason whatsoever does not entitle him/her to a refund;
   • Interruption of the trip by the customer for any reason whatsoever does not result in any refund for unused services;
   • The non-use of services in the itinerary by the customer’s choice does not result in any reimbursement for unused services;
   • The request for modification of any of the services agreed upon in the itinerary by the client is not envisaged during the course of the trip, except with the prior authorisation of the Administrator of Kanaga Africa Tours and delivery of a written and signed document to our guide/escort on site in which the agency is relieved of any responsibility; in any case, the modification does not entail any reimbursement for unused services;
   • Failure to comply with the terms of payment stated in “Payments” will result in the cancellation of the trip by Kanaga Africa Tours, without any refund to the Customer of the amount already paid;
   • Kanaga Africa Tours is only responsible for the ground services included in the program and for the good execution of the program; in no case can the agency be held responsible if third parties are the cause of delays and/or changes to the agreed program (non granting of visas by the authorities, personal documentation – passport, vaccination booklet, PCR test, … – that does not comply with the regulations in force in the country visited, flight delays, delays in entry and customs formalities, checkpoints, military controls, …); in any case, such delays and/or changes to the programme do not entail any reimbursement for unused services.